Active Incident

Incident Status

Service Degradation

Components

Power

Locations

MTH-R3



March 25, 2024 23:34 CET
[Identified] BMIT Technologies has identified an issue with one of the UPSs on Feed B in MTH-R3 UPS. The issue has already been escalated with the supplier, who is currently on-site. This is not service-affecting as power feeds are still protected with the remaining UPSes in the system. We will keep you informed of any updates regarding this incident. We remain at your service should you require further information on support@bmit.com.mt

March 26, 2024 07:14 CET
[Identified] The issue has been further escalated with manufacturer to resolve. The power feeds are still protected with the remaining UPSes in the system. We will keep you informed of any updates regarding this incident. We remain at your service should you require further information on support@bmit.com.mt

March 27, 2024 16:55 CET
[Identified] BMIT Technologies plc together with its supplier shall be performing repairs on the UPS system in MTH-R3, Tuesday 2nd April 2024. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action.

Connectivity




Operational

Power




Service Degradation

Environment




Operational

Other Systems and Services




Operational

Cloud Services




Operational

Infrastructure as a Service




Operational

External Services

MS Office365

Scheduled Maintenance

Schedule

April 1, 2024 06:00 - 09:00 CEST

Components

Power

Locations

MTH-R1, MTH-R2, MTH-R3

Description

BMIT Technologies plc shall be performing MTH On-load generator testing as per the below schedule. Schedule: Start: 01/04/2024 - 06:00 CEST End: 01/04/2024 - 09:00 CEST BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 1, 2024 07:00 - April 5, 2024 17:00 CEST

Components

Environment

Locations

MTS-R1

Description

BMIT Technologies plc shall be performing preventive maintenance on the cooling units within MTS-R1 as per the below schedule: Schedule: Day 1: Start: 01/04/2024 - 07:00 CEST End: 01/04/2024 - 17:00 CEST Day 2: Start: 02/04/2024 - 07:00 CEST End: 02/04/2024 - 17:00 CEST Day 3: Start: 03/04/2024 - 07:00 CEST End: 03/04/2024 - 17:00 CEST Day 4: Start: 04/04/2024 - 07:00 CEST End: 04/04/2024 - 17:00 CEST Day 5: Start: 05/04/2024 - 07:00 CEST End: 05/04/2024 - 17:00 CEST Works will proceed on a unit-by-unit basis. We are not expecting these works to be service-affecting. However, during this period, brief temperature fluctuations might be experienced. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 1, 2024 08:00 - 12:00 CEST

Components

Power

Locations

MTS-R1

Description

BMIT Technologies plc shall be performing MTS On-load generator testing as per the below schedule. Schedule: Start: 01/04/2024 - 08:00 CEST End: 01/04/2024 - 12:00 CEST BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 3, 2024 08:00 - 18:00 CEST

Components

Cloud Services

Locations

Cloud Servers, VMware VPS

Description

BMIT Technologies plc will be performing maintenance/upgrades on the infrastructure to its VMware server hosting platform as per the below schedule: Date: 03/04/2024 Start Time: 08:00 CEST End Time: 18:00 CEST Expected Impact: BMIT Technologies plc is not expecting that such works will be service disruptive. During this maintenance, the management portal will be unavailable for periods at a time. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 3, 2024 08:30 - 16:30 CEST

Components

Cloud Services

Locations

Cloud Control Panel

Description

BMIT Technologies plc shall be performing scheduled maintenance on its Cloud Control Panel as per the below schedule. Schedule: Start: 03/04/2024 - 08:30 CEST End: 03/04/2024 - 16:30 CEST BMIT Technologies plc is not expecting these works to be service-affecting. However, during this maintenance window, the control panel may experience intermittent periods of unavailability. Customers using the control panel may also experience delays in billing, provisioning, and management of subscriptions. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 4, 2024 00:00 - 06:00 CEST

Components

Connectivity

Locations

GO Metro, MIX

Description

BMIT Technologies plc has just been informed by one of its Local Carriers [GO] of a maintenance on their network infrastructure as per the below schedule. Schedule: Start: 04/04/2024 - 00:00 CEST End: 04/04/2024 - 06:00 CEST Impact: - GO Metro customers: Should expect some disconnections. - MIX customers: Might experience an increase in latency for traffic within Malta when this is re-routed to our redundant routes. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 9, 2024 04:00 - 07:00 CEST

Components

Connectivity

Locations

Arelion, Colt, International, MIX

Description

BMIT Technologies plc shall be performing a scheduled upgrade on one of its Core network routers in Handaq, Malta [MTH]. Schedule: Start: 09/04/2024 - 04:00 CEST End: 09/04/2024 - 07:00 CEST Activity: Router Software upgrade Impact: During these works, IPB circuits at Handaq [MTH] with link redundancy, will remain operational through the redundant router. However, there may be minor disruptions while switching from one router to another. BMIT Technologies plc will be directly contacting the customers who will have additional services affected [L2VPN and BGP circuits] with further information. We remain at your service should you require further information on support@bmit.com.mt We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 9, 2024 05:30 - 07:30 CEST

Components

Infrastructure as a Service

Locations

VMware VPS

Description

BMIT Technologies plc will be performing maintenance to its VMware server hosting platform at MTH as per the below schedule: Schedule: Start: 09/04/2024 - 05:30 CEST End: 09/04/2024 - 07:30 CEST BMIT Technologies plc is not expecting that such works will be service disruptive. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.

Schedule

April 10, 2024 08:30 - April 12, 2024 08:30 CEST

Components

Infrastructure as a Service

Locations

Microsoft Azure Stack

Description

BMIT Technologies plc will be performing scheduled works on its Microsoft Azure Stack infrastructure as per the below schedule. Schedule: Start: 10/04/2024 - 08:30 CEST End: 12/04/2024 - 08:30 CEST The maintenance involves each Azure Stack infrastructure VM being placed in maintenance and restarted. After each restart, there might be some reconnection that experience performance degradation. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.