Active Incident
20240905 - Power Alert - ITMOperational

Incident Status

Operational

Components

Connectivity

Locations

Arelion, Colt, International, Intra-Site, DDoS Mitigation, MultiCloud Connect


September 5, 2024 13:33 CEST
[Identified] BMIT Technologies plc has reported a utility power disruption at its ITM point-of-presence (PoP) in Milan, Italy, due to severe weather conditions in the area. Customer loads were successfully transferred to backup generators and Uninterruptible Power Supply (UPS) systems to ensure continued service. We will keep you posted on the status as more information becomes available. We remain at your service should you require further information on support@bmit.com.mt Thank you for your understanding.

September 5, 2024 16:28 CEST
[Identified] BMIT Technologies plc would like to inform you that as the infrastructure remains powered by generators, the facilities engineers are actively monitoring and managing fuel levels to ensure continuous operation and will take appropriate actions as required. We will keep you posted on the status as more information becomes available. We remain at your service should you require further information on support@bmit.com.mt Thank you for your understanding.

September 6, 2024 10:17 CEST
[Identified] BMIT Technologies plc is actively following up with the supplier and confirms that the infrastructure is safely powered by generators. Their facilities engineers are closely monitoring and managing fuel levels to ensure uninterrupted operations and are prepared to take any necessary actions to maintain the service. We will keep you posted on the status as more information becomes available. We remain at your service should you require further information on support@bmit.com.mt Thank you for your understanding.

September 6, 2024 17:06 CEST
[Identified] BMIT Technologies plc is continuously following up with the supplier and confirms that the infrastructure remains stable and powered by generators. Fuel deliveries have been scheduled over the weekend to maintain the stable operation of the generator power. Their facilities engineers are closely monitoring and managing fuel levels to ensure uninterrupted operations and are prepared to take any necessary actions to maintain the service. We will keep you posted on the status as more information becomes available. We remain at your service should you require further information on support@bmit.com.mt Thank you for your understanding.

September 6, 2024 22:28 CEST
[Monitoring] BMIT Technologies plc has been informed by the supplier that customer loads have been successfully transferred back to the utility. We are closely monitoring the situation and will keep you updated should there be any changes. We remain at your service should you require further information on support@bmit.com.mt

September 7, 2024 15:58 CEST
[Monitoring] The supplier has confirmed that all systems remain stable while running on utility power. We are closely monitoring the situation and will keep you informed of any updates or changes. We remain at your service should you require further information on support@bmit.com.mt

Connectivity




Operational

Power




Operational

Environment




Operational

Other Systems and Services




Operational

Cloud Services




Operational

Infrastructure as a Service




Operational

External Services

Azure

MS Office365

Scheduled Maintenance

20240909x - Urgent Maintenance - MTH-R3 - UPS SystemPlanned Maintenance

Schedule

September 9, 2024 08:00 - September 10, 2024 22:00 CEST

Components

Power

Locations

MTH-R3

Description

BMIT Technologies shall perform urgent maintenance on one of the UPS units of MTH-R3 over 2 days as per the schedule below. Schedule: Start: 09/09/2024 - 08:00 CEST End: 10/09/2024 - 22:00 CEST BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.
20240910n - Scheduled Maintenance - ITM - Core Infrastructure (Network)Planned Maintenance

Schedule

September 10, 2024 05:00 - 07:00 CEST

Components

Connectivity

Locations

Arelion, Colt, International

Description

BMIT Technologies plc shall be performing a significant change to our network infrastructure. As part of our ongoing efforts to optimize network performance and reliability; BMIT will be transitioning from our current Bundle-Ethernet configuration to Single Layer 3 (L3) links between Malta-MTH to ITM [Milan, Italy]. Schedule: Start: 10/09/2024 - 05:00 CEST End: 10/09/2024 - 07:00 CEST Impact: We do not anticipate any period of downtime during the transition. However, should there be an unexpected disruption traffic will be automatically re-routed via DEF. We remain at your service should you require further information. Please do not hesitate to contact us at support@bmit.com.mt We perform maintenance to continue delivering optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.
20240911c - Scheduled Maintenance - Microsoft Azure StackPlanned Maintenance

Schedule

September 11, 2024 08:30 - September 13, 2024 16:30 CEST

Components

Infrastructure as a Service

Locations

Microsoft Azure Stack

Description

BMIT Technologies plc will be performing scheduled works on its Microsoft Azure Stack infrastructure as per the below schedule. Schedule: Start: 11/09/2024 - 08:30 CEST End: 13/09/2024 - 16:30 CEST The maintenance involves each Azure Stack infrastructure VM being placed in maintenance and restarted. After each restart, there might be some reconnection that experiences performance degradation. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc performs maintenance to continue delivering optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.
20240912s - Scheduled Maintenance - Telephony System - Customer SupportPlanned Maintenance

Schedule

September 12, 2024 00:00 - 06:00 CEST

Components

Other Systems and Services

Locations

Customer Support Channels

Description

BMIT Technologies plc has just been informed by one of its Local Telephony Carriers [GO] of a maintenance on their telephone network as per the below schedule. Schedule: Start: 12/09/2024 - 00:00 CEST End: 12/09/2024 - 06:00 CEST During this maintenance, customers may not be able to reach our BMIT Representatives or Support Team via phone. For urgent matters please use e-mail or raise a ticket from the online portal, we shall be monitoring these channels closely. BMIT Technologies performs maintenance to continue to deliver optimal performance, reliability, and security. BMIT strives to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. BMIT hopes you understand that such maintenance is necessary to benefit you and your customers.
20240917c - Scheduled Maintenance - Cloud StoragePlanned Maintenance

Schedule

September 17, 2024 10:00 - September 19, 2024 10:00 CEST

Components

Cloud Services

Locations

Cloud Storage

Description

BMIT Technologies plc will be performing planned maintenance works on its Cloud Storage infrastructure as per the below schedule: Schedule: Start: 17/09/2024 - 10:00 CEST End: 19/09/2024 - 10:00 CEST BMIT Technologies plc is not expecting that such works will be service disruptive. Our Support is available to provide up-to-date status information or additional details, should you have any questions during the maintenance. We perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.
20240918c - Scheduled Maintenance - Backup-as-a-ServicePlanned Maintenance

Schedule

September 18, 2024 05:00 - 08:00 CEST

Components

Cloud Services

Locations

Cloud Backup

Description

BMIT Technologies plc shall be performing urgent maintenance on its Backup-as-a-Service platform (Veeam Cloud Connect) as per the below schedule. Schedule: Start: 18/09/2024 - 05:00 CEST End: 18/09/2024- 08:00 CEST During this maintenance window, Veeam Cloud Connect connectivity to the BMITs Backup repository will experience momentary disruptions. BMIT Technologies plc shall be closely monitoring progress during this maintenance and will keep you informed of development or prior to taking any required action. BMIT Technologies plc perform maintenance to continue to deliver optimal performance, reliability, and security. We strive to perform them without impact on our customers. However, the possibility always exists that a maintenance event can have unintended consequences up to and including unplanned or extended service interruption. We hope you understand that such maintenance is necessary to benefit you and your customers.